TD head of technology leaving the bank in latest senior leadership shakeup

Toronto-Dominion Bank TD-T head of technology Greg Keeley is leaving to pursue an external opportunity, the latest in a series of senior leadership departures as the bank remediates its anti-money-laundering failures.
Mr. Keeley joined TD in 2018 and moved up the ranks in the technology division. In 2022, he joined the bank’s most senior leadership team as senior executive vice-president of platforms and technology. He oversaw technology programs for the bank’s business operations, as well as projects on digital evolution.
TD’s U.S. chief information officer, Vladimir Shpilsky – who joined the bank last fall – succeeds Mr. Keeley and will report to incoming chief executive officer Raymond Chun, effective immediately.
Previously, Mr. Keeley held roles as TD’s chief information officer and head of enterprise operational excellence.
Before joining the bank, he worked at U.S.-based American Express in senior technology roles.
“Greg and the P&T team have made significant contributions to TD, attracting terrific talent, enhancing our technology and digital leadership, and improving the stability and security of our platforms,” Mr. Chun said in an internal memo seen by The Globe and Mail.
TD is conducting a major overhaul of its businesses to comply with penalties levied by U.S. regulators. In October, the bank pleaded guilty to conspiracy to commit money laundering, and U.S. authorities imposed an asset cap, restricting the bank’s growth in its U.S. retail arm.
The bank has been spending heavily to bolster its technology platforms, in particular in its compliance and risk operations, where it monitors and identifies suspicious financial activity.
Several senior executives have left the bank in recent years, and analysts have cautioned that one of TD’s biggest challenges as it remediates its anti-money-laundering failings will be retaining and attracting talent.
Mr. Shpilsky previously worked at Bank of America, where he oversaw technology delivery and strategy across corporate and investment banking, commercial and business banking, global payments and enterprise credit.
He will continue to serve as the U.S. CIO until a replacement is appointed.
“Vlad is a global technology leader with the expertise needed to further enhance our capabilities as we build the bank for the future,” Mr. Chun said in a news release Friday. “He will extend TD’s innovation leadership, and implement cutting-edge solutions to elevate the customer experience, improve how we operate, and strengthen our infrastructure.”
The bank is undertaking a strategic review and expects to present its plans later this year.
With Mr. Keeley’s departure, TD also made several changes to the structure of its technology and platforms division, including several internal promotions.
Kyle McNamara will take on the role of chief information officer in the Canadian business. Chief data officer and corporate chief information officer Jeff Martin takes on an expanded mandate to oversee strategic sourcing and vendor management. Executive vice-president of protection Sophia Leung also moves into an expanded role, and the chief information security officer will report to her.
In addition to the personnel changes, TD is moving the unit responsible for ATM and contact centres from its transformation, enablement and customer experience team to its Canadian personal banking business, which houses the lender’s largest customer base.
“The changes Ray announced today have been planned for some time,” TD spokesperson Elizabeth Goldenshtein said in an e-mailed statement. “These early moves demonstrate important realignment of how we operate and will have a positive impact on how we deliver business outcomes and elevate customer service. ”
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