Kimberly-Clark to deepen investment in India, expands global digital technology centre

India – Kimberly-Clark is set to strengthen its presence in India by scaling up operations and boosting investment at its Bengaluru-based Global Digital Technology Center (GDTC), with a strategic focus on advanced innovations and digital transformation.

Kimberly-Clark revealed that over the next three years, its GDTC will expand its AI/ML capabilities and digital solutions to enhance operational efficiency and customer engagement, further supporting its global ‘Powering Care’ strategy and commitment to consumer-centricity.

The Bengaluru GDTC is driving Kimberly-Clark’s tech advancements while contributing to India’s innovation ecosystem by partnering with startups, universities, and industry leaders to develop cutting-edge solutions.

“Our Bengaluru GDTC is a testament to Kimberly-Clark’s deep-rooted commitment to innovation and the immense breadth of Indian talent,” said Zack Hicks, chief digital and technology officer at Kimberly-Clark. 

“In just five years, the centre has evolved into a key growth engine for our digital strategies, delivering AI-powered commercial and supply chain solutions and pioneering advancements in modern manufacturing. Looking ahead, we remain focused on further investing in India, leveraging the country’s outstanding talent and technological expertise to shape the future of Kimberly-Clark and pioneer industry-leading innovation in our core categories,” Hicks explained. 

Founded in 2018 with a $2.5 million investment, the Bengaluru GDTC has grown eightfold in five years, focusing on digital capabilities like AI, ML, data analytics, and cloud transformation. The center leverages AI/ML to optimise sales predictions, refine e-commerce pricing, and automate processes like order entry. In 2024, Gen AI platforms boosted employee productivity by 25%, while AI-driven sales analytics improved execution by 10% in regions including Europe, the Middle East, and Africa. These innovations enhance efficiency, reduce costs, and improve accuracy.

The GDTC recently hosted its third Digital Hackathon, ‘UNLOKC 2024,’ bringing together Kimberly-Clark employees and tech partners to create digital solutions for business opportunities in supply chain, marketing, and finance.

As Kimberly-Clark’s largest tech hub, the Bengaluru GDTC will remain a key driver of global growth and innovation, attracting top talent and expanding its capabilities to shape the company’s future and its tech ecosystem.